Help Center

How Can We Help?

Find answers about app locking, Bible reading, WordKeeper AI, subscriptions, and more.

Browse by Topic

Support Topics

Tap a category to jump to what you need.

🏹

Getting Started

Onboarding, setup, account creation, and your first day with GirdUp.

6 articles
🔒

App Locking

Choosing apps to lock, troubleshooting, and adjusting your schedule.

7 articles
📖

Bible & Prayer

Reading plans, translations, prayer journal, and daily sessions.

5 articles
⚔️

WordKeeper AI

Understanding WordKeeper, message limits, and how it uses Scripture.

5 articles
💳

Billing & Subscriptions

Plans, pricing, upgrades, cancellations, and refund policy.

5 articles
👤

Account & Privacy

Profile settings, data privacy, deleting your account, notifications.

4 articles
🏹

Getting Started

When you first open GirdUp, a quick 2-minute onboarding sets up your entire experience:

  • 1Enter your first name to personalize your experience.
  • 2Tell us why you're here — shapes how WordKeeper guides you.
  • 3Select your daily battles so WordKeeper knows how to meet you.
  • 4Tell us where you are in your walk with God.
  • 5Choose which apps to lock until reading and prayer are complete.
  • 6Make the commitment. The lock activates the next morning.

Your first lock activates the morning after setup — giving you tonight to get ready.

The default daily goal is 15 minutes of Bible reading + at least one prayer. Both must be completed before your locked apps become accessible.

Adjust your reading goal in Settings → Daily Goal. Options range from 10 to 60 minutes. The prayer step is core to the GirdUp commitment and cannot be removed.

Yes, a free GirdUp account is required. This syncs your streak, reading progress, and prayer journal across devices and ensures your data isn't lost if you reinstall.

Sign up with your email address or use Apple Sign In. We never share your data with third parties. See our Privacy Policy.

Yes. Your account syncs streak, reading history, and prayer journal across all devices signed into the same account. Just download GirdUp and sign in.

App locking is device-specific — you'll select which apps to lock on each device separately since different devices may have different apps installed.

  • 1Tap your profile icon in the top right corner.
  • 2Select My Profile.
  • 3Tap Edit Purpose & Walk to update your answers.

WordKeeper immediately adjusts its tone and Scripture references based on your updated answers.

Your streak resets if you miss a day — but that's part of the accountability. God's mercies are new every morning (Lamentations 3:22-23). A broken streak is not a reason to quit.

Streak Freeze: Pro and Academy subscribers get one Streak Freeze per month. Find it in Settings → Streak.

The locked apps reactivate the following morning. Complete your reading and prayer to unlock them again.

🔒

App Locking

GirdUp uses Apple's Screen Time API to block access to the specific apps you choose. Each morning GirdUp activates the lock. The apps remain inaccessible until you complete your Bible reading timer and prayer inside GirdUp.

Once both are done, GirdUp removes the block and your chosen apps are available for the rest of the day. The lock reactivates the following morning.

Note: GirdUp locks only the specific apps you select — not your entire phone. You can still make calls, send messages, and use any apps you didn't choose to lock.

You can lock any app installed on your device. Popular choices include social media (Instagram, TikTok, X, Facebook, Snapchat), news apps, streaming services (YouTube, Netflix), browsers (Safari, Chrome), and games.

You cannot lock core system apps like Phone, Messages, or the App Store.

  • 1Open GirdUp and tap Settings.
  • 2Tap Manage Locked Apps.
  • 3Toggle apps on or off.
  • 4Changes take effect starting the next morning.

Changes made mid-day don't affect the current day's lock.

  • 1Go to iOS Settings → Screen Time and verify GirdUp has permission.
  • 2Make sure Screen Time is enabled (Settings → Screen Time → Turn On Screen Time).
  • 3Force-close and reopen GirdUp.
  • 4Ensure your iOS version is 16.0 or higher via Settings → General → Software Update.

Still not working? Email us at support@girdupapp.io with your iOS version and device model.

Yes. You can use Emergency Override in Settings → Emergency Override to unlock apps for that day. Using an override breaks your streak.

Pro and Academy subscribers can activate Grace Mode (up to 3 days/month) which pauses the lock without breaking your streak.

Deleting GirdUp automatically removes the app lock and all locked apps become accessible immediately. Your account data is preserved for 90 days. Reinstall and sign back in within 90 days to restore everything.

Pro and Academy subscribers can activate Grace Mode for up to 3 days per month — pauses the lock without breaking your streak. Find it in Settings → Grace Mode.

Free users can use Emergency Override, which pauses the lock for 24 hours but resets the streak.

📖

Bible & Prayer

GirdUp includes KJV, NKJV, NIV, ESV, NLT, and CSB at no additional cost. Switch translations at any time in Settings → Bible Translation. WordKeeper references the same translation you're reading.

When you open the Bible reader, a timer automatically starts counting toward your daily goal. A progress ring shows how close you are to completion. The timer pauses if you switch apps or lock your screen.

Note: The timer tracks time in the Word — not pages or chapters. Read whatever passage you choose.

Yes. Available plans include Bible in a Year (365 days), New Testament in 90 Days, Psalms & Proverbs (30 days), Sermon on the Mount (21 days), and the Armor of God plan (8 days). Start a plan in Bible → Reading Plans.

After your reading timer completes, GirdUp prompts you to pray. You have three options:

  • 1Guided prayer — A structured prompt based on your battles and current reading.
  • 2Prayer journal — Type your prayer and save it privately.
  • 3Prayed — Simply confirm you've prayed. No logging required.

Any of the three options completes the prayer step and unlocks your apps.

Yes. Tap and hold any verse to highlight it, save it to your verse library, add a note, share it as a styled image, or open it in WordKeeper for deeper discussion. Access saved verses in Bible → Saved Verses.

⚔️

WordKeeper AI

WordKeeper is GirdUp's Biblical guidance companion — an AI powered by Anthropic's Claude, configured to root every response in Scripture. Bring it your doubt, fear, temptation, grief, or questions. It meets you where you are and walks you to the Word.

Important: WordKeeper is an AI. It can be wrong. Always test what it says against Scripture yourself — that's the whole point of GirdUp.

WordKeeper is available on Pro ($9.99/mo) and Academy ($29.99/mo) plans. Pro includes 50 messages per day. Academy includes unlimited messages. WordKeeper is not available on the Free plan.

No. WordKeeper is a Biblical guidance tool, not a licensed counselor, therapist, or replacement for your pastor and church community. For serious mental health concerns, please seek professional help. WordKeeper will always point you toward professional support when appropriate.

Yes. Conversations are processed through Anthropic's API and are not stored on our servers. Per Anthropic's enterprise terms, your messages are not used to train AI models. See our Privacy Policy for full details.

Test it against Scripture — which is exactly what GirdUp is training you to do. WordKeeper is a guide, not an authority. The Bible is the authority. If a response seems off, bring the relevant passage directly to God and a trusted pastor or mentor.

💳

Billing & Subscriptions

Free — App locking, Bible reader, prayer journal, streak tracking, and the How to Read the Bible course.

Pro ($9.99/mo) — Everything in Free plus WordKeeper AI (50 msg/day), advanced reading plans, accountability partner, and Armor of God tracker.

Academy ($29.99/mo) — Everything in Pro plus unlimited WordKeeper AI, all Academy courses, Biblical certifications, and new courses as they drop.

Subscriptions are managed through the App Store. Go to Settings → Apple Account → Subscriptions on your iPhone to change or cancel your GirdUp subscription. Changes take effect at the start of your next billing period.

Go to Settings → Apple Account → Subscriptions → GirdUp → Cancel Subscription. Your access continues until the end of the current billing period. We do not offer refunds for partial months.

GirdUp subscriptions are billed monthly and do not offer prorated refunds for partial months. All purchases are processed by Apple — refund requests must be submitted directly to Apple at reportaproblem.apple.com.

  • 1Force-close and reopen GirdUp.
  • 2Go to Settings → Subscription inside the app and tap Restore Purchases.
  • 3Make sure you're signed into the same Apple ID used for the purchase.

Still not resolved? Email support@girdupapp.io with your Apple ID email and we'll sort it out.

👤

Account & Privacy

Go to your profile icon → My Profile → Edit. You can update your display name, daily goal, and your purpose and walk answers at any time.

Go to Profile → Account → Delete Account. This permanently removes your Firebase Authentication record and all profile data. This action cannot be undone. Your subscription must be cancelled separately through the App Store before deleting your account.

GirdUp collects your account information, onboarding profile answers, reading streak and progress, prayer journal entries, WordKeeper chat content (processed transiently), and subscription status. We do not collect contacts, photos, location, or advertising identifiers. We do not sell your data.

See our full Privacy Policy for details.

Go to iOS Settings → Notifications → GirdUp to control which notifications you receive. You can also manage notification preferences inside the app at Settings → Notifications.

Get in Touch

Can't find what you're looking for? We're here.

✉️

Email Support

Send us a message and we'll get back to you within 1 business day.

support@girdupapp.io
📜

Legal & Privacy

Review our full terms, license agreement, and privacy policy.

EULA Privacy Policy
🍎

App Store Issues

For billing, refunds, or purchase issues, contact Apple directly.

Report a Problem